Real Time Air Hostess Interview Questions and Answers PDF
• What Do You Know About Our Airline?Your potential employers want to know if you did your homework about the airline you’re applying to, so make sure you do enough research into the airline and familiarise yourself with details such as when it began operations, the number of aircraft it owns, its routes and what their plans for the future are. Remember to emphasise all the positive things you have learned about them either through the ‘About’ page on their website, news and magazine articles or sites like Glassdoor. – ultimately, you want to show off your knowledge of the airline.
• Why Do You Want To Work For Our Airline?
Though your main motivation for applying for the job might be the financial rewards it offers, make sure you leave that part out when responding to this question. Instead, talk about the opportunities for growth that working with the airline might offer you. You could also mention something you heard in the news.
• How Long Do You Expect To Work For Us If Hired?
This is a perfect opportunity to demonstrate your loyalty to an employer. Make a point to talk about your willingness to grow, learn and improve yourself, and remember to never admit to only applying for this job to acquire enough experience to move onto a bigger airline.
• What Are Your Strengths?
Some of the personality traits that airlines actively look for in air hostesses include being an excellent communicator, eager to help others, a fast learner requiring little supervision and outgoing. Teamwork skills, attention to detail and critical thinking are also important. The trick here is to select the qualities that best describe you in order to provide an effective and personalised response.
• How Did You Deal With A Colleague Who Was Not Doing Their Fair Share Of The Work?
Don’t use this question to disparage your former (or current) colleagues or vent your frustrations. Instead, explain the way your colleague was not doing their job, how you stepped in and what the positive results of your intervention were.
• Recall A Time When You Had To Deal With A Difficult Passenger. How Did You Resolve The Issue?
Don’t make the mistake of blaming the customer when answering this question. Instead, mention how you were empathetic and non-judgemental towards them, and how you showed a sincere desire to help them. Explain what the root cause of their problem was, and how you finally resolved it.
• What Are Your Hobbies?
This question is usually asked to assess your general people skills. Therefore, be sure to focus on hobbies that you enjoy doing with others. For example, sports will highlight your cooperative and leadership abilities, while hobbies like hosting friends for dinner will demonstrate your hospitality skills.
• How Will You Handle Being Away From Family And Friends?
Be as honest as possible when answering this question. Admit that it will be difficult but that you are willing to adjust to the demands of the job. You could also mention that it will be a great opportunity to experience new cultures and learn new things.
• Are You Seeking Openings In Other Airlines?
If you are, be truthful about it. It will show your potential employers that you are serious about finding a job as an air hostess. However, mention your preference for the airline you are being interviewed for. For instance, you could say something along the lines of: ‘Though I have applied elsewhere, I believe your airline will offer the best opportunity for career growth’.
• What Are Two Of The Most Important Skills Of An Air Hostess?
Air hostesses need to be exceptionally customer-oriented, as they are in constant contact with passengers through sometimes very long flights. Another skill that an air hostess must possess is patience as one often has to go through situations which test one’s patience.
• Have You Ever Been In A Situation Where You Had To Handle A Dispute Between Two
Passengers? How Did You Handle It?
One often comes across situations such as these. 300 people on board one plane is a surefire recipe for trouble. There was a time when an adult passenger was fighting with a child in a bid to bag the window seat which was clearly not his. The child began crying as he was travelling alone. I had to intervene but even when I politely explained to the passenger why he couldn't have the window seat, he was still adamant. I had no choice but to move him to the back of the plane – to an aisle seat – and explain to him that behavior of this sort might end up in the authorities stepping in when we landed.
• What Do You Think Are The Advantages And Disadvantages Of Working As An Air Hostess?
Getting to see the world and meeting new people every day is a wonderful experience. It is difficult staying away from home for so long at a time though.
• Why Should We Hire You?
Before I trained as an air hostess, I was working as a ticket attendant which provided me with solid experience in customer services in an airport environment. After training, I have worked as an air hostess with the best airlines. I believe that knowing about airline work both as part of the ground staff and an air hostess, is why my candidature is quite strong.
• Why Do You Want To Work As A Hostess?
I have worked in a similar capacity for 4 years. I enjoy meeting new people everyday. Nothing makes my day contended than knowing that the patrons are happy because of my direct and indirect service.
• Tell Me About Your Expertise As A Hostess.?
I understand that the role of a hostess is very important for employer owing to the fact that it is a tier one job. From greeting customers, to showing them their tables, presenting menus and taking orders, I can do all in the most effective way. I know just when I need to ask a particular question and when to wait so that I am not interrupting a customers’ own conversation.
• Did You Read The Job Description Posted For This Position In Detail Before Coming To This Interview? Are You Clear On The Tasks That We Expect You To Perform?
Yes, I read the your job description carefully and am eager to perform the required tasks efficiently.
• From Our Job Description, What Areas Do You Think You Are Proficient At And What Areas Would You Need To Be Thoroughly Trained On?
I am adept at providing excellent customer service, setting up the dining halls and making sure that guests’ experience will bring them back again. I effectively performs bussing duties, manages cash counters and maintains a clean and positive environment in the hotel. The only part I would need to get familiar with will be your specific set of rules and regulations as they differ from hotel to hotel.
• How Would You Keep Our Patrons Satisfied?
As a core effective communication rule, I believe in maintaining effective eye contact, having a welcoming gesture and a smiling face, breaking the ice between the new customer and the hotel by speaking first and greeting the guests. What really adds value is using the guest’s surname in the conversation to make the guest feel comfortable.
I am recognized for providing guests with friendly, effective and courteous service while answering their queries in a professional and polite way
• How Do You Handle A Particularly Irate Customer?
My training and experience has taught me never to be rude to a customer even if they are being offensive. The trick is to stay calm, maintain composure and never interrupt the customer during a rant. When they said their concerns, I analyze the situation and take appropriate action.
• How Do You Take Criticism?
Very well. I understand that this position is a sensitive and any criticism directed my way will be constructive and will enable me to provide better services.
• What Is The Most Recent Skill You Have Learnt That Would Assist You In Your Hostesses Position?
Patience! You cannot be a successful hostess if you are not calm. Not only this, I understand the need to look interested and nonchalant as and when needed!
• Are You Familiar With Operating Point-of-sales Terminals, P.o.s Systems And Its Manual Procedures?
Yes I am. I have hands-on experience in using P.O.S terminals and systems.
• How Will You Serve A V.i.p. Guest As Compared To A Regular One?
By making special arrival arrangements, maintaining their preference lists, escorting them to the halls and providing them with the best place to sit, assigning the finest servicing waiters for them. If the arrival is already known then research on their likes, dislikes and personality to provide them service accordingly. Providing them efficient service is the key to serving VIPs since they are always in a hurry.
• In Case Of An Emergency, What Would Be Your Course Of Action?
Following the standards of operations described in your hotel’s policy manuals. If it is something unusual, I will take guidance from my supervisors.
• Describe Yourself In Three Words.?
Polite, Efficient and Passionate.
• What Do You Do In Leisure Time? Any Specific Hobby?
I love cooking meals at home and try new recipes whenever I get free time.
• In Your Opinion, What Are The Most Important Aspects Of A Hostess Duties That Will Create
Value For Our Restaurant And The Customers?
Quality of communication, diner needs’ anticipation and professional demeanor.
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